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A chatbot is a software application used to execute an online chat conversion using text or text-to-speech instead of offering direct contact with a live person. The chatbot allows you to assist your customers by automating conversions that are conducted via messaging platform.

Chatbot typically uses data from previous conversations, emails, telephone chat transcripts, documents, etc. This of it as training data for the Chatbot.

Chatbots will only be as good as the training data they are provided. It is immature to launch a chatbot without relevant data and expect customers to start using it.

Chatbots play a vital role in improving communications. Businesses that use chatbots can improve their customer’s experience, generate more sales, and build a deeper connection with the customers. Chatbots allow your customers to easily interact with your brand through stimulating conversations.

The implementation of chatbot development services can take anywhere from a few hours to a maximum of 2-3 weeks. It depends on the complexity of the project or functionality that you wish to automate with the chatbot.

Yes, our chatbots are multilingual. We understand that multilingual chatbots are a necessity for businesses that operate some kind of online store worldwide. A multilingual bot provides effective solutions in the language selected by the chat initiator.

Our chatbots work seamlessly across all of your communication channels, including SMS, voice, email, WhatsApp, Web Chat, Facebook Messenger, RCS, and more.

Creating a chatbot requires development knowledge and exposure to coding languages, so if you don’t have any of those then it may be a bit difficult to build a chatbot.

However, it's good to research sample chatbot code from expert developers as a starting point for individuals who are interested to learn how to build chatbots on their own.