Scale, Automate & Grow With AI-Powered WhatsApp Business API

Elevate customer engagement, improve service efficiency, and maximize sales and revenue through fast, smart, and reliable WhatsApp Business API services.

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WhatsApp Business API Solutions

Unified Platform with All the
Features You Need

Unlock the full potential of advanced WhatsApp Business API service features to supercharge customer engagement, communication, and journey.

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AI Agentic

Offer 24/7 personalized voice and text AI interactions that guide customer journeys and boost sales. The AI analyzes user intent, follows rules, automates workflows, and integrates systems to reduce costs, errors, and response times.

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Broadcast & Bulk Messages

Reach thousands to millions with ready-to-use, personalized, pre-approved messages that don't require saving the business's number, with 98% open rates. Send offers, alerts, OTPs, reminders, updates, and campaigns for one-to-many communication.

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WhatsApp Flows

Design a no-code, rule-based chatbot with buttons, lists, and API nodes for interactive conversations like appointments, checkouts, surveys, and forms. This streamlines processes, automates interactions, nurtures leads, and cuts costs without leaving the app.

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WhatsApp Catalog & eCommerce

Create a conversational, mobile-first WhatsApp Commerce experience that lets clients browse, ask questions, and purchase products directly in the app. This lets businesses meet customers where they are and deliver a seamless buying experience.

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WhatsApp Chatbot

Deploy an AI chatbot for 24/7 personalized service without hiring developers. These chatbots provide instant FAQ responses, lead qualification, updates, and personalized marketing, reducing response times and boosting customer satisfaction.

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CRM - Complaint Center

Combining chat data with CRM tools centralizes communication, automates responses, and speeds up issue resolution through a scalable support engine. The API-CRM complaint center turns support from reactive chaos into proactive, structured operation.

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WhatsApp Calling (Incoming & Outgoing)

Handle WhatsApp calls via WebRTC, with a softphone that includes IVR, recording, and analytics for secure, fast voice support. The API supports chat-voice switching, free inbound calls, business verification, and CRM integration to improve client management.

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System Integration

Integrate WhatsApp with CRMs (Salesforce, HubSpot), helpdesk systems (Zendesk), and e-commerce platforms (Shopify) to automate customer service, marketing campaigns, notifications, and handle high-volume conversations with multiple agents.

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WhatsApp Advertisment

Run targeted WhatsApp advertising campaigns on Facebook, Instagram, and other Meta platforms that connect businesses with high-intent audiences by instantly opening a direct chat on WhatsApp with the business.

Message Types Supported

Engage customers efficiently for every use case.

Drive high engagement & sales with tailored messages

Automate engagement and sales processes by sending offers, promotions, campaigns, and announcements using pre-approved, personalized message templates. Maintain high deliverability and full compliance while achieving open rates up to 98%, ensuring every message reaches your audience and drives meaningful engagement.

Drive high engagement and sales

Improve client satisfaction & trust with real-time status

Keep customers informed with critical updates by delivering real-time confirmations, notifications, reminders, and alerts exactly when they matter most. Pre-approved templates ensure secure, compliant, and instant delivery, while two-way interaction also strengthens support, engagement, and long-term customer loyalty.

Increase customer satisfaction and trust

Send encrypted codes, verify identity fast & securely

Ensure secure, end-to-end encrypted verification codes that protect customer interactions. Reduce authentication delays with interactive, one-tap features optimized for speed and convenience, while supporting strong multi-factor authentication for logins, transactions, and account recovery with full confidence.

Send end-to-end encrypted codes and verify identities

Streamline scheduling, confirmations & reminders easily

Reduce no-shows by 30-70% by automating scheduling, instant confirmations, and interactive reminders. Also, let customers book, pay, and reschedule seamlessly through a high-engagement messaging channel, using WhatsApp Flow entirely within the chat interface to boost overall customer satisfaction.

Streamline scheduling, confirmations, and reminders

Provide personalized always-on support and engagement

Deliver fast, free-form, and AI-driven chatbot interactions that provide instant, accurate responses around the clock. Also, with natural, human-like assistance, businesses can enable seamless call deflection from voice to chat, reducing wait times and significantly improving the customer support experience.

Provide personalized always-on support

Accelerate Growth in Any Industry with WhatsApp Messaging

The API allows you to automate engagement, handle high volumes, and provide 24/7 support via chatbots across businesses in various industries.

Automotive

Use conversational flows for interactions, product announcements, test-drive bookings, and service reminders to boost sales.

Automotive

Retail

Present product catalogs, enable guided selling, send alerts for loyalty programs, and more via personalized, AI-supported marketing.

Retail

FMCGs

Boost sales & efficiency with automated cust. engagement via campaigns, offers, order tracking, CRM, and more to reduce checkout friction.

FMCGs

Food & Restaurant

Streamline tasks like digital menus, orders, reservations, processing, tracking, etc., to boost efficiency, cut costs, & improve engagement.

Food & Restaurant

Hospital & Healthcare

Enable automated patient communication for scheduling, reminders, and report sharing to reduce tasks, prevent conflicts, and secure communication.

Hospital & Healthcare

Banking & Financial

Shift from traditional finance to conversational banking with personalized features like alerts, OTP, reminders, notifications, and more.

Banking & Financial

Still Have Questions? We’ve Got You.

Here are answers to common questions brands ask before launching WhatsApp API campaigns with us.

The WhatsApp Business App is designed for small businesses and provides tools such as business profiles, quick replies, and limited automation. By contrast, the WhatsApp Business API offers advanced features, including CRM integration, multi-user access, AI-driven automation, and greater scalability.

To access the WhatsApp Business API, you can use the Meta Cloud API directly or contact a registered Business Solution Provider (BSP), such as Convex Interactive, to significantly streamline setup, verification, and integration.

While the WhatsApp Business API itself is free, Meta's rates and charges vary by country, message category, and message type, as do third-party platform fees.

Yes, especially if they need to integrate automation, chatbot, and CRM systems into their messaging at scale.

Message templates are pre-approved message formats used for alerts, confirmations, notifications, and, especially, for outreach to initiate conversations with customers.

Yes, it fully supports multimedia messages to customers, including rich media content such as images, videos, documents, audio clips, GIFs, contact cards, and location sharing, making interactions more dynamic and engaging.

Yes, the WhatsApp Business API is highly secure and compliant with major privacy regulations, including GDPR, Meta’s official Trust & Safety Standards, and WhatsApp Business Data Privacy.

Turn Conversations Into
Business Growth

Simple messages foster stronger customer connections and smarter communication.
Discover how the WhatsApp Business Platform API scales your conversations and support.

Convex Interactive
Convex Interactive
Convex Interactive
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