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Call Center Setup

A CLOUD-BASED CALL CENTER
THAT LETS YOU GAIN, DELIVER,
AND SERVICE CUSTOMERS

ISO 27001:2013 Certified Company
ELEVATED CUSTOMER & AGENT EXPERIENCES

Introduce convenience, stability, and friendliness at both ends of the sale and receive

Let us help you identify your challenges and overcome them by providing a call center setup that raises your business to customer expectations and provides the foundation to grow and excel.

DELIVER ON CUSTOMER EXPECTATIONS

From designing a customer engagement roadmap to streamlining customer service with the help of personalization, our call center solutions are built to provide convenience across the complete user journeys.

Customizable
dashboard

Customizable
software

Comprehensive
reporting

Call recording
function

Agent work
tracking

CLOUD-BASED CALL CENTER

Customer acquisition is not enough, and now you need to retain what you created. Convex offers a cloud-based customer service solution that provides excellent pre and after-sales support to your customers. Every query is answered aptly, and every problem is solved timely.

Convex offers multiple customizable options to set up your customer service center on long codes (03XX-XXXXXXX), UAN & 0800 numbers.

Are you confused about the call center setup? Talk to us now.

Ours is a cloud-based call center that can help you cater to all of your customer care and service demands effortlessly. Need help with your setup?

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OUR PARTNERS & ASSOCIATIONS

Frequently asked questions

  • What is call center outsourcing?

    Call center outsourcing means contracting a team of individuals that will work outside of your company.

    This will allow your workforce to supply the services it best. Meanwhile, a team of professionals and highly-skilled call center agents will handle the rest.

  • How can call center outsourcing help my business?

    The most significant advantage of outsourcing a call center is that your business will save time.

    Interviewing, hiring, and training call center employees can take longer than expected. The employees must have excellent interpersonal communication skills and product knowledge and should be able to solve customers’ problems.

    An outsourced call center can easily take some of this weight off your shoulders. You can refocus your time on other in-house tasks that require your attention.

  • I would like to outsource my requirements to you. How do I start?

    First, fill up the sign-up form or talk to our representative. We will then create a customized service contract for you.

    After agreeing to it and signing it, we will start training our staff for 1-2 weeks as per your business requirements.

    In the last step, we will start replying to your customers' emails, calls, and chats.

  • Why should I outsource my call center requirements to you?

    By outsourcing your call center requirement to us, you’ll receive the following benefits:

    • Higher cost savings and elevated profits
    • Need to hire a few resources
    • Less administrative and infrastructural hassles
    • Highly skilled employees with significant experience
    • More immediate turnaround time and high-quality results

    Our call center setup promises to provide easy access to specific data and maintain operational transparency. If you still have questions, feel free to get in touch with our client engagement representatives.

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